work together--colleagues, employees, and employers--come into conflict in ways
that may be damaging to themselves or others around them.
Colleagues finding the
behavioral styles or work habits of their peers to be of concern.
Employees feeling that they are
unfairly treated or terminated. Managers realizing
personnel practices do not address distressing staff behaviors.
Mediation, offering a number of
advantages over either ignoring conflict situations or trying to deal with them
through disciplinary processes,... ...can be used when
problems begin, not waiting for documentable actions ...is non-punitive and doesn’t build resentment ...allows parties to discuss and resolve their problems themselves ...helps people craft agreements that prevent future problems from arising ...sets an example of caring by the organization ...allows participants to develop more effective communication ...typically, is much less costly than other tools
The term "intervention"refers to a set of related activities—including interviews, mediation,
individual coaching, and facilitated group meetings. These help group members
define and communicate their issues in ways that allow the group
collaboratively to move from "stuck" to the future they wish to
create. In this process, I prefer to help people look at their vision of the
future and how to achieve it, rather than just "problem-solve" and
get stuck in the mire of complaint.
provided and continue to provide intervention and mediation for a number of
State of New Mexico agencies, as well as the US Postal Service, the US Equal
Employment Opportunity Commission and other federal organizations. These
agencies find it quite cost- and morale-effective to help employees develop
better working relationships.
ways" of dealing with many of these issues included formal grievance
procedures, official reprimand, or sudden termination. Sometimes worse,
inaction allowed feelings to escalate and behaviors to rigidify.
Confidential and informal mediation allows issues to be expressed in
a safe atmosphere, without fear of retaliation.
providing mediation and intervention as an avenue of dispute resolution send an
implicit message of trust and empowerment to their employees. It offers a unique
opportunity for people who work together to build or rebuild trust and healthy
working relationships. Organizations find that mediation is an enormously
cost-effective tool for responding to conflict.
contact me for a detailed Proposal regarding your situation calling for
mediation of specific situations or individuals, or large staff interventions
to address issues of general concern.