Philip Crump
   Mediator & Facilitator


1301 Luisa Street, Suite E • Santa Fe, New Mexico 87505   [Map]

(505) 989-8558 • Contact me by email!

Since 1992, serving Santa Fe, Taos, Las Vegas, Albuquerque, Ratón,
Silver City, Farmington...all of New Mexico!


About Mediator Philip Crump

Family & Divorce

Workplace & Employment

Business & Construction

ADA & Special Education

Planning & Facilitation

Links & Resources


      Click to follow below:

  1. What is Mediation?


  2. What is my approach?


  3. How does it work?


  4. What does it cost?


  5. What is Facilitation?

Cooperative and Constructive Resolution: 

Are you involved in a difficult situation that--despite your best efforts--continues to drain your spirit, resources and energy?

Do you want it resolved quickly, affordably, privately and with dignity?

You can reach a complete, cooperative and constructive resolution through mediation!




      Confidential.   Voluntary.   Informal.
Participants make their own decisions together, with the aid of a neutral mediator. 
Typically faster, cheaper and more satisfying than court action.

Make your own creative and fair decisions together.  Want cost-effective and low-impact forms of decision-making? Use a neutral mediator; I don’t take sides or have a stake in the outcome of those decisions.

Distinguish positions (what you want) from needs and interests (why you want them). People often disagree about the positions each one takes, but they can usually understand each other’s needs and interests. Mediators help each person express perspectives and needs in ways that others may hear and understand.

I am strongly committed to creating safe spaces in which people problem-solve together to make effective mutual decisions. Facilitation is similar; because it usually involves groups, though it may not be confidential in the same way.   I provide mediation, facilitation and training for a broad range of issues—divorce (custody, timeshare, child support, division of property), work relationships, disability, special education, construction and other areas where creative problem-solving has been difficult.

They should use this process as a first—not last—resort.”


MEDIATION IS NOT:Arbitration, where a neutral person hears from both sides and makes a decision (acting like a judge).
Settlement Facilitation (also called “mediation”), where an evaluative negotiator shuttles between clients and attorneys.
Litigation, where a formal judge hears from attorneys and decides outcomes.

Although mediation often takes place around issues that may have legal implications, the best decisions are generally made by the participants—not by strangers. Courts have recognized this and often urge people to mediate rather than rely on the capriciousness of an overworked judge dealing with a crowded court docket.

I am a PROFESSIONAL mediator, with hundreds of hours of training and 22 years of experience in many areas. I have gained skills and experience so that I can better assist you in making your best decisions together. After hundreds of successful mediations, I am convinced more than ever that I do not know what’s best for you—and also that I can help you express your own perspectives and needs so that others can hear and respond. I am Certified by the New Mexico Mediation Association  (

Many people (including attorneys) call themselves “Mediator” without having had ANY formal training! (Sometimes, a process called Settlement Facilitation is termed “mediation.”)
If you are considering mediation, ask about extent of training and experience and the range of experience of the person. Note: in New Mexico, there is no State licensing of mediators.

Mediation allows participants to share their personal feelings, experiences, expectations, and hopes—privately and in constructive ways. This is not therapy—mediation focuses on behavior and its immediate motivations and impacts; I am not so interested in how your parents treated you as a child.  The ultimate goal of mediation and facilitation is mutual decision-making that results in effective interaction.

Philip, ...There really aren’t words in any vocabulary I can think of to express how deeply grateful
I am to you and your dedication to this process of mediation. You are truly an artist in the realm of collaboration.”    Unsolicited client note


Focus on how you want things to be in the future (what you can influence) rather than on the past (what you can't change). Create a positive future rather than remaining stuck in pain, blame and retribution. Recognize that while actions in the past may have impact, I can help you say what you need in order to move beyond past events.

I do not practice “muscle” mediation; I do not tell you what you should do or force you to accept a particular decision or outcome. Clarifying questions help reduce the misunderstanding so often a part of conflicts. I can help brainstorm possible approaches to resolution. Cooperative problem solving replaces personal assumptions. I do have a responsibility to help you “reality test” proposals for resolution, including the consequences for not accepting a less-than-perfect outcome.

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Mr. Crump demonstrates great skill in fostering and atmosphere of trust in which differences in viewpoint may safely be expressed....He has also demonstrated an ability—through empathic listening—to help angry adults express their feeling safely, to clarify issues and re-establish working relationships.”

One of the disputing parties contacts the mediator. Either that person or the mediator invites the other person to mediate the dispute. Mediation occurs only when everyone agrees to it, even though someone may be skeptical at first. I provide time for a brief Free Consultation before the session actually begins, giving everyone a chance to ask about my approach and to decide whether mediation seems the most suitable avenue for resolution of their situation. (As a professional committed to providing potential clients with the highest level of service, if it seems there will not be a good “fit” among us, I will help them find other appropriate mediation services.)

The mediation begins with signing the Agreement to Mediate. It sets out the conditions and characteristics of mediation, some basic ground rules for discussion, and the mediator's fee. In the session, each person has opportunity to speak and to be heard, until the issues and perspectives are clear. The mediator facilitates the discussion and negotiation until the parties reach agreement.

My critical question for you is—"What do you want to achieve in mediation?"
 When you identify your (mutual, positive, future-focused) goals, I’ll do my best to help you reach them.

The typical outcome of mediation is a Memorandum of Agreement, which describes in writing the terms of settlement reached through mediation. For informal disputes, this is usually sufficient.


You remain in control—in a confidential, informal and flexible process that moves at your pace

You get more of what you need—resolution on your terms of the important issues, big and small

Mediation is more affordable—and often faster than other ways of settling disputes or making decisions

Mediation is positive—win-win” means focusing on getting everyone’s needs met, with mutual respect

Mediation inspires creativity—you become free to explore more options, collaboratively, and with safety

Mediation encourages hope—end “blame games”--open the door to many previously unseen possibilities

Mediation is goal-oriented—towards your own fair, complete and durable resolution of the issues

In general, the financial cost of a mediated resolution is often much less than settlement via litigation. There are no extensive fees for preparation, documentation, discovery, filing of motions or other activities associated with legal actions. My fees are modest compared with most legal services.
The emotional cost tends to be much lower, since mediation provides a safe means of addressing relationship concerns as well as facilitating settlement of the specific issues.
The time cost tends to be a lot less—my schedule is flexible and we can work as quickly as you need.
The costs and conditions are outlined in the Agreement to Mediate signed by everyone present at the session. Sessions usually run an hour and a half to two hours, although I am happy to schedule daylong, evening and weekend sessions as needed.

Mediation and Facilitation can provide broader satisfaction including:

Substantive satisfaction (getting results)
Procedural satisfaction (in a way that works for you)
Psychological satisfaction (feeling good or complete about the outcome).

All three are important for people who really want to move ahead, in a way that only settling the substantive issues cannot provide.

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A large part of the experience was the great planning and orchestration that Philip Crump provided.   The family felt very empowered, supported, and informed. He is a gem.”

Facilitation is a related approach that addresses larger group concerns. Often, it means helping members of a group define their goals and agree on how to reach them. Sometimes, facilitation in conjunction with mediation brings out particular issues facing members of the group and then presents the issues for discussion in a safe and constructive atmosphere. Likewise, this process can be used to help groups plan their future by bringing out everyone’s hopes, dreams (and fears) in a productive setting.

I am experienced with both public and private facilitation—land-use and planning decisions, as well as strategic planning for boards and businesses and partnering on construction projects. I am proud to be a part of the New Mexico First facilitation team. The City of Albuquerque Land Use Facilitation Program provides a safe place for neighbors and applicants for planning changes to come together and hash out their concerns prior to formal hearing. I have been an active member of that land-use program since 1998.

Appreciative Inquiry is a special approach to organization development—how people work together effectively—that focuses on “what works” rather than what does not. Remember “Seek and ye shall find?” Well, if you look for problems, sure enough you will find them. Instead, looking for positive activities, strategies, approaches and attitudes helps individuals and groups learn how to strengthen what they may already know.

For group workplace disputes, a process referred to as “intervention” uses both mediation and facilitation techniques to help people talk safely and openly about the issues of concern and create new group understanding and agreements about how to make the work situation better for everyone. Many of the organizations listed in my professional resume have asked me to help them become more effective using this approach.  See a lot more about this process and others at  Planning & Facilitation

 Please contact me for a Free Consultation!

Philip Crump, Mediator & Facilitator
Phone: (505) 989-8558
     1301 Luisa Street, Suite E       [Map]
Santa Fe, New Mexico 87505

     Contact me by email!


Back to Top of the Page ................Last update: 27 April 2015




Meet the Mediator

Family & Divorce

Work & Employment

Business & Construction

ADA & Special Education

Planning & Facilitation

Links & Resources