1301 Luisa Street, Suite B • Santa Fe, New Mexico 87505 [Map]
(505) 989-8558 • Email: philip at pcmediate dot com
Since 1992, serving Santa Fe, Taos, Las Vegas, Albuquerque, Ratón, Silver City, Farmington...all of New Mexico!
Cooperative and Constructive Resolution
you involved in a difficult situation that continues--despite your best
You can reach a complete, cooperative and constructive resolution through mediation.
(If you want to make your own important and mutually acceptable
decisions that are good for all of you, AND you are willing to do what it
takes, then read on....
When people really understand what each other's issues or needs are, they usually are more able to respond positively to those needs. Mediators help each person express perspectives and needs in ways that others may hear and understand. I can help people distinguish their positions (what they want) from their needs and interests (why they want them); disputing parties often disagree about the positions each one takes, but they can usually understand the needs and interests.
I am strongly committed to creating safe spaces in which people problem-solve together to make effective mutual decisions. Facilitation is similar; because it usually involves groups, though it may not be confidential in the same way. I provide mediation, facilitation and training for a broad range of issues—divorce (custody, timeshare, child support, division of property), work relationships, disability, special education, construction and other areas where creative problem-solving has been difficult.
“They should use this process as a first—not last—resort.”
MEDIATION IS NOT:
…Arbitration, where a neutral person hears from both
sides and makes a decision (acting like a judge).
Although mediation often takes place around issues that may have legal implications, the best decisions are generally made by the participants. Courts have recognized this and often urge people to mediate rather than rely on the capriciousness of an overworked judge dealing with a crowded court docket.
PLEASE NOTE: I am one of a small number of PROFESSIONAL Mediators in Santa Fe. I am not an attorney or a counselor or psychologist or accountant. I have trained (over 300 professional hours) and worked for almost 20 years to gain skills and experience that will help me assist others make their best decisions—their own decision—together. After hundreds of successful mediations, I am convinced more than ever that I do not know what’s best for you—but also that I can help you express your own perspectives and needs so that others can hear and respond.
IS MY APPROACH?
I do not practice “muscle” mediation; I do not tell parties what they should do or force them to accept a particular decision or outcome. Clarifying questions help reduce the misunderstanding so often a part of conflicts. I can help brainstorm possible approaches to resolution. Cooperative problem solving replaces personal assumptions. I do have a responsibility to help people “reality test” proposals for resolution they may bring forward, including the consequences for not accepting a less-than-perfect outcome.
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“Mr. Crump demonstrates great skill in fostering and atmosphere of trust in which differences in viewpoint may safely be expressed....He has also demonstrated an ability—through empathic listening—to help angry adults express their feeling safely, to clarify issues and re-establish working relationships.”
The mediation begins with signing the Agreement to Mediate. It sets out the conditions and characteristics of mediation, some basic ground rules for discussion, and the mediator's fee. In the session, each person has opportunity to speak and to be heard, until the issues and perspectives are clear. The mediator facilitates the discussion and negotiation until the parties reach agreement.
My critical question for you is—"What do you want to
achieve in the mediation process?"
The typical outcome of mediation is a Memorandum of Agreement, which describes in writing the terms of settlement reached through mediation. For informal disputes, this is usually sufficient. For some legal matters, this document goes to the attorneys for review, revision and inclusion with the case documents.
WHY MEDIATION WORKS:
You remain in control—in a confidential, informal and flexible process that moves at your pace
You get more of what you need—resolution on your terms of the important issues, big and small
Mediation is more affordable—and often faster than other ways of settling disputes or making decisions
Mediation is positive—“win-win” means focusing on getting everyone’s needs met, with mutual respect
Mediation inspires creativity—you become free to explore more options, collaboratively, and with safety
Mediation encourages hope—end “blame games”--open the door to many previously unseen possibilities
Mediation is goal-oriented—towards your own fair, complete and durable resolution of the issues
WHAT DOES IT COST?
Mediation and Facilitation can provide broader satisfaction including:
• Substantive satisfaction
All three are important for people who really want to move ahead, in a way that only settling the substantive issues cannot provide.
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“A large part of the experience was the great planning and orchestration that Philip Crump provided. The family felt very empowered, supported, and informed. He is a gem.”
I am experienced with both public and private facilitation—land-use and planning decisions, as well as strategic planning for boards and businesses and partnering on construction projects. I am proud to be a part of the New Mexico First facilitation team. The City of Albuquerque Land Use Facilitation Program provides a safe place for neighbors and applicants for planning changes to come together and hash out their concerns prior to formal hearing. I have been an active member of that land-use program since 1998.
Appreciative Inquiry is a special approach to organization development—how people work together effectively—that focuses on “what works” rather than what does not. Remember “Seek and ye shall find?” Well, if you look for problems, sure enough you will find them. Instead, looking for positive activities, strategies, approaches and attitudes helps individuals and groups learn how to strengthen what they may already know.
For group workplace disputes, a process referred to as “intervention” uses both mediation and facilitation techniques to help people talk safely and openly about the issues of concern and create new group understanding and agreements about how to make the work situation better for everyone. Many of the organizations listed in my professional resume have asked me to help them become more effective using this approach. See a lot more about this process and others at Planning & Facilitation
Please contact me for a Free Consultation!
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